Login Help

If you cannot remember your Username, try your email address.  If we do not have a valid email address on file for you, you will need to contact us via email (memberservices@eldercounsel.com) or call Member Services at 888-789-9908, Option 1.


Welcome to the ElderCounsel website. Certain areas of this website are restricted to ElderCounsel members only. ElderCounsel members can access these restricted areas by logging into the site using their Username and Password.

Your Username is your email address, unless you created a specific Username.

Visitors can create a website profile to view free resources and place orders in the ElderCounsel MarketPlace.

Login help and tips

If you are having difficulty logging into the website, please try using the following troubleshooting tips:
  • Make sure you are using the correct Username and Password. To ensure that the information you are using is correct, you can ask us to send you an email reminder with the accurate information.
  • Make sure cookies are enabled in your browser. We use cookies to verify your login information, so this feature must be enabled.
  • Clear your cache to make sure you can load the latest version of our login page.
  • Click on the "refresh" button on the browser after making any adjustments to your settings or clearing the cache.
  • Check to make sure that your browser meets our recommended requirements.
  • If you receive automatic updates from any antivirus, ad-blocking software, or even your Internet Service Provider (ISP), reboot your computer to make sure those automatic updates take place before you try to go online.
  • We have PDF files on our Web site that require the use of Adobe Acrobat Reader software to open. If you are having trouble opening a PDF file on our site, please go to the Adobe Web site to download the latest version of the Adobe Acrobat Reader software for free.

Browser

For optimum viewing of the ElderCounsel website we recommend that you use a current version of Chrome, Firefox or Safari.

Cache

If you have difficulty logging in to the website, it may be time to "clear your cache." Your browser should provide instructions to help you do this, but generally this can be done through browser Preferences, Tools or Options.

Cookies

In order for us to verify your ElderCounsel Username and Password to log you into the website, your computer will need to be set up to accept cookies.

A cookie is a small text file sent by a web server to a web browser to be read back from that browser. Cookies are a way to have the browser "remember" specific bits of information. Make sure your browser is set up to accept cookies, as we use them to verify your ElderCounsel Username and Password when you log in. Note: The information stored within a cookie can be read only by the web server that originally sent the cookie. Web servers cannot read cookies sent by other web servers.

If you have set up your browser to accept cookies but are still having trouble logging in, you may also need to check the cookie settings on any antivirus, ad-blocking, or firewall software.

If your computer is networked to other computers, check with your IT department to let them know you are attempting to access a site that communicates via cookies. They might need to make adjustments to their security settings on the network firewall.

Login tips for ElderCounsel Members

For ElderCounsel members, your website Username is your email address, unless you created a specific Username. Your Password is something that you can change and manage on your own through this website.

Username

If you previously created a ElderCounsel website profile, your Username will remain the same. If you never created a website profile, your Username was sent to you by our administrator in an email.

Please enter your ElderCounsel Username carefully. If you receive a message that your login attempt has failed, double check to make sure you have entered both the ElderCounsel Username and password correctly.

If you cannot remember your Username, try your email address. If we do not have a valid email address on file for you, you will need to contact us via email or call Member Services at 888-789-9908, Option 1.

Password

We strongly encourage you to change your password periodically and ensure that it is something that will not be easy for someone to guess. You can change your website password at any time after logging into the website.

All passwords are case-sensitive.

If you have forgotten your password, we can send you an email reminder at the email address that you have on file with us.

You can change the email address that you have on file with the ElderCounsel at any time. To do this, simply visit My Profile and edit your profile information.

Visitors: Tips for logging into the ElderCounsel Website

If you are having trouble logging into the ElderCounsel website after trying the troubleshooting tips above, you should check to make sure you are entering the correct Username and Password. If you do not remember your Username or Password, we can send you a reminder at the email address that you associated with your ElderCounsel website profile.