System Requirements

System Requirements

Q: What is required to run ElderDocx®?

Your computer must meet these REQUIREMENTS.

   -- We recommend that you apply critical Windows and Office updates.
   -- The following link is available to help you check for software updates for your system - - Microsoft Update

ElderDocx® (Online Version)

ElderDocx is hosted securely in the cloud and accessed online. The software is available for data entry and drafting anywhere, anytime, on any device* with internet access. Microsoft Word on a PC or Mac is required for editing and printing downloaded documents.

Online Access

Minimum Requirements  

Browser:  Chrome, Firefox, Safari, Internet Explorer 11 or higher, Edge
Microsoft Word:  Windows Computers (PCs): Word 2010, or newer, with current updates. Locally installed Microsoft Word through an Office 365 subscription with current updates.
Mac OS X Computers: Word 2016 for Mac, or newer, with current updates. Locally installed Microsoft Word through an Office 365 subscription with current updates.
Internet Connection:  Highspeed Internet 

*For the best experience use a Mac or PC.  Other devices, including mobile devices, may or may not operate satisfactorily.

Important Notes (Online Version)
  • We recommend using the most up-to-date browser version. To determine which version you're running on your computer, or if you need to update, check https://www.whatismybrowser.com/.
  • Starter, Trial versions and online versions of Microsoft Word through an Office 365 subscription are not compatible with ElderDocx. ElderDocx requires a locally installed version of Microsoft Word.
  • WordPerfect is not supported.
  • A Windows PC is not required.

ElderDocx® (Desktop Version)

 Powered by HotDocs

Windows Computers

Minimum Requirements  

Hard Disk Space:  16 GB or more
Computer Memory:  4 GB or more
Operating System:  Windows Vista, 7, 8, or 10
Word for Windows: Word 2010, or newer, with current updates. Locally installed Microsoft Word through an Office 365 subscription with current updates.
HotDocs: HotDocs 11 or higher (Order HotDocs) Each user must have a valid license.
Internet Connection:  Cable or DSL  

Mac OS X Computers

Minimum Requirements

Hard Disk Space: 16 GB or more
Computer Memory*: 4 GB or more*
Virtualization Software: FusionParallels, or Boot Camp
Operating System: Windows Vista, 7, 8, or 10
Word for Windows**: Word 2010, or newer, with current updates. Locally installed Microsoft Word through an Office 365 subscription with current updates.
HotDocs: HotDocs 11 or higher (Order HotDocs) Each user must have a valid license.
Internet Connection: Cable or DSL 
* Allocated Memory Resources for Windows OS on a Mac:  If you do not allocate enough memory resources for the Windows Operating System installed on your Mac inside the Virtualization Software, there are noticeable slowdowns in this product's operation. We recommend that any HotDocs Answer Files created in ElderDocx, or files used to run ElderDocx, be saved to the Windows side of your Mac to avoid data corruption.
** Word for Mac will not work in a virtual environment with ElderDocx (Desktop Version). If you do not already have a separate copy of Word for Windows, you will need to purchase that license. Please contact us if you have any questions regarding this.

Important Notes (Desktop Version)
  • The following prerequisites will install automatically during the initial installation of this product:
       -- Microsoft .Net Framework
       -- HotDocs Customization Plug-in
  • Starter, Trial versions and online versions of Microsoft Word through an Office 365 subscription are not compatible with ElderDocx. ElderDocx requires a locally installed version of Microsoft Word.
  • WordPerfect is not supported.
  • Drive locations that are automatically synced with a service, like Dropbox, are not supported. Dropbox and non-ElderCounsel type Cloud Services have not been tested; therefore we cannot recommend nor support this type of setup.
 

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