System Requirements

System Requirements

Q: What is required to run ElderDocx®?

Your computer must meet these REQUIREMENTS.

   -- We recommend that you apply critical Windows and Office updates.
   -- The following link is available to help you check for software updates for your system - - Microsoft Update

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Windows Computers

Minimum Requirements  

Hard Disk Space:  16 GB or more***
Computer Memory:  4 GB or more
Operating System:  Windows Vista, 7, 8, or 10
Word for Windows*: 2007, 2010, 2013, 2016, or Office 365 Business or higher (WordPerfect is not supported)
HotDocs: HotDocs 10 or higher (Order HotDocs) Each user must have a valid license.
Internet Connection:  Cable or DSL  

Mac OS X** Computers

Minimum Requirements

Hard Disk Space: 16 GB or more***
Computer Memory: 4 GB or more**
Virtualization Software: FusionParallels, or Boot Camp
Operating System: Windows Vista, 7, 8, or 10
Word for Windows****: 2007, 2010, 2013, 2016, or Office 365 Business or higher
HotDocs: HotDocs 10 or higher (Order HotDocs) Each user must have a valid license.
Internet Connection: Cable or DSL 

Cloud Access

Minimum Requirements

Cloud access requires an active internet connection and the ability to run Citrix Receiver on your computer.
Citrix Receiver for Windows Requirements:
Citrix Receiver for Mac Requirements:

Important Notes

The following prerequisites will install automatically during the initial installation of this product:

   -- Microsoft .Net Framework
   -- HotDocs Customization Plug-in

* Click-to-Run, Starter, and Trial versions of Word are not compatible with ElderDocx. In addition, the online version of Microsoft Word through an Office 365 subscription is not compatible with ElderDocx. ElderDocx requires a locally installed version of Microsoft Word.

** Allocated Memory Resources for Windows OS on a Mac:  If you do not allocate enough memory resources for the Windows Operating System installed on your Mac inside the Virtualization Software, there are noticeable slowdowns in this product's operation. We recommend that any HotDocs Answer Files created in ElderDocx, or files used to run ElderDocx, be saved to the Windows side of your Mac to avoid data corruption.

*** Drive locations that are automatically synced with a service, like Dropbox, are not supported.

Dropbox and non-ElderCounsel type Cloud Services have not been tested; therefore we cannot recommend nor support this type of setup.

**** Word for Mac will not work in a virtual environment with ElderDocx. If you do not already have a separate copy of Word for Windows, you will need to purchase that license. Please contact us if you have any questions regarding this.

ElderDocx® System Requirements (Online Version)

ElderDocx is hosted securely in the cloud and accessed online from the ElderCounsel website. Downloading and installation of software to your computer is not required. The software is available anywhere, anytime, on any device with internet access. We do recommend drafting on a computer or tablet device.

Supported Browsers

We recommend using the most up-to-date version of one of the following browsers: Chrome, Firefox, or Safari. To determine which version you're running on your computer, or if you need to update, check out this website:

Microsoft Word

Mac OS X** Computers require Word 2016, or a later version. Windows Computers (PCs) require Word 2010, or a later version.


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